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A culturally insensitive remark to the grandchild of a patient not only resulted in the home care nurse being thrown out of the home, but also resulted in a major change in the way that Catholic Health Service (CHS) of Long Islands Home Care and Hospice program addressed cultural differences among patients and employees.
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One tactic to improve your agencys cultural sensitivity is to make sure your work force reflects the diversity of your patient population, according to experts interviewed by Hospital Home Health.
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Just four years ago, accounts receivable days outstanding for HomeReach Homecare in Worthington, OH, reached 116 days. After investigating reasons for the delays in payment and implementing changes that solved problems, the agency now enjoys an average of only 43 days.
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Understanding why claims are returned to providers for correction will help home health staff members better check claims before they are submitted, says Terry Cichon, CPA, director of homecare operations for FR&R Healthcare Consulting in Deerfield, IL.
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Editors note: This is a periodic column that will address specific questions related to the Health Insurance Portability and Accountability Act (HIPAA) implementation.
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MedPAC: Cut rural add-on, keep 15% cut; JCAHO changes ORYX home care requirements; More deaths from flu than previously thought;Cost of care for the aging may be lower.
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Health care workers should be tested for hepatitis C infection within two to eight weeks after exposure, an expert panel has recommended. Although the panel doesnt take a position on early treatment of hepatitis C, early testing offers that option.
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Exposures to bloodborne pathogens can be frightening. Our experience at the PEPline, however, is that the health care workers fears can be substantially greater than the real risk of transmission. Educating the health care worker about the actual risk usually provides genuine reassurance and prevents unrealistic concern
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Back injuries are second only to the common cold as a cause of absenteeism. And they are more than four times more common in health care than in other industries. After noting those facts, a new web resource offers basic information about ergonomics and links to dozens of other resources.
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